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FAQs

I haven’t received my order confirmation

​​If you haven't received an order confirmation, one or more things may have caused it is that your order hasn't been approved and not processed – therefore you don't receive a confirmation of the purchase. Check if your order confirmation could be in your junk mail of your mailbox Check if the e-mail address you provided is correct. If you’re still missing an order confirmation, you can contact our customer service at support@cevillo.com.


I experience issues with the delivery

If you experience any issues with your delivery you can always contact our customer service at  support@cevillo.com. Please include information about your order number or invoice number. That way we have the best requisites to solving your problem quickly.


I have received a damaged or wrong product

In case of receipt of a wrong or a damaged product please contact customer service at support@cevillo.com. Please include pictures and information about your order number or invoice number. That way we have the best requisites to solving your problem quickly.


How do I return and who pays for it?

In case of receipt of a wrong or damaged product, Cevillo takes full responsibility to cover the cost of returning the items, however if the item is returned due to any other reason, other than receiving an incorrect or damaged item, we will refund you for the purchase price of the returned items, but we will deduct our actual shipping costs back to Cevillo warehouse plus a 25% restocking fee. Please refer to the Returns and Refunds policy for more info.


When will I receive a refund for my return?

When your return is received at the warehouse, the return process will begin. This can be expected to take up to a few days during busy periods. As soon as the return process is finished you will receive a credit note on email and a refund to the same account as used for the purchase.